Better Perceptions… Better Service

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What’s It About?

Take your customer service expertise to the next level using perceptual skills to break down barriers. Get to the root of customer issues quicker and with better results.

Who’s It For?

This course is intended for anyone whose priority is excellence in customer services. Delegates from any industry can learn to harness the power of perception to improve their customer relationships and quickly build trust.

To attend this course you must have taken the Perception Profile Assessment and have completed the Better Perceptions Better…RESULTS training course.

What You Will Get From This Course

  • An enhanced knowledge building on the basics learned in the Better Perceptions…Better Results course with specific customer service related tools, techniques and skills
  • An increased level of self-awareness enabling an even more positive attitude and approach to customer service
  • A new appreciation of the perceptual challenges experienced by customers and how to transform these into opportunities to build trust and customer loyalty
  • The ability to optimise your approach when on the telephone or face-to-face with customers
  • The ability to use perception to build strong relationships quickly with customers and within the customer services team
  • A professional perception toolkit to enhance customer service skills using questions, feedback and reflection.

What’s Provided on The Course

  • Facilitator led, fully interactive training day
  • Group dashboard – An attendee group dashboard will be used during the course. This provides a team comparison example
  • Delegate Workbook.

What’s Available Afterwards

  • Email and telephone support for 90 days after the course
  • Customer Perception Toolkit – Specific reflective tools aimed at helping a delegate to embed their new knowledge and skills as part of their day-to-day work
  • Delegates may wish to consider attending the Better Perceptions…Better Leadership course.

Duration & Price

  • One day – 0900-1700 hrs (allowing 45 minutes for lunch and 2 x 15 minute breaks)
  • The price of £1,999.00 +VAT and additional trainer business travel expenses for this course assumes that there will be a MAXIMUM of 10 delegates on the course at your site. If you have more delegates please contact us on to discuss numbers and pricing.
  • We can bespoke this standard course to include examples from your workplace. Please contact us on for more information
  • To contact us to check availability and book this course email us on

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